Job Details

Dell Freshers Recruitment As Technician For B E B Tech M E M Tech  | Gurgaon

Dell Freshers Recruitment As Technician For B E B Tech M E M Tech | Gurgaon

  • Delhi/NCR Jobs
  • 2020-02-23 17:15:32
Fulltime

Discription

Company Name: Dell

Job Title: Technician, Technical Support

Location: Gurgaon

Job ID: R059698

Role Overview: Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software

Role Responsibilities

  • Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
  • Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
  • Responsible for Out of warranty & In warranty extension sales.
  • Performs work in accordance with standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible for customer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Requirements

  • 0 to 4 years of relevant work experience required.
  • Undergrad with 1 year of International Call Center Voice experience
  • Should be willing to work in shifts in a 24 x7 work environment
  • Should be residing within Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations.
  • Ability to deal professionally with irate customers.

Preferences

  • Good Knowledge of PC Hardware/Software for desktop & portable systems
  • Any relevant Certification/Technical Qualification.


Job Wala

jobwala.life is The Best Place To Find Fulltime Type of Job in Delhi/NCR Jobs location. Job Wala Also Provides Direct Links To Apply For The Jobs

Job Wala Provides All Industry Jobs Link

Job Wala Lists Latest Job Recent Openings Off campus Jobs For B-Tech Students


Job Wala Also Proivde The Compaany Information and Clear Job-Details


Job Wala Proivdes The Actual Location of the Jobs